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Lost Your Motorcycle Key on a Ride, Far From Home

  • Motorcycles and scooters only
  • We come to your bike
  • Keys cut and programmed on site
  • Proof of ownership required
Quick answerIf the key goes missing at a stop far from home, secure the bike where it stands, retrace the stop, and then gather the details a locksmith or dealer will need: your photo ID, registration, VIN, year, make and model, and any key number. Find out whether the steering is locked and what position the ignition was left in before anyone arranges a tow, because both change how the bike can be moved.

First ten minutes: search the stop

Most keys lost on a ride are lost within a few steps of the bike. Before you make any calls, check the places a key goes when both hands are busy with a helmet and gloves.

  • Still in a lock: the seat lock, fuel cap, helmet holder or a luggage lock
  • Inside the top case, tank bag or under the seat, if you opened either one
  • Every pocket of the jacket and riding pants, including the ones you never use, and inside the gloves and helmet
  • The ground around the bike and along the path to the door, the pump or the restroom
  • The counter or lost property of the place you stopped. Leave a phone number with staff

Securing the bike where it is

Work out what state the bike is in, because it decides how urgent this is. If the ignition was switched off and the steering locked, the bike is as secure as it normally is when parked. If the steering is not locked and you have no key, you cannot lock it now, so think about where it is standing.

Check the lights. Suzuki switches have a P position in which the key comes out, the steering is locked and the taillight stays lit so the bike can be seen at night. Yamaha's parking position leaves the hazards and turn signals usable. A bike left in parking will run its battery down, so if it will be there for hours, expect a flat battery as well as a missing key.

  • If the bike rolls freely and is in a traffic lane or a tow-away zone, push it to a legal space nearby
  • Tell the business or property owner that the bike is yours and why it is staying
  • Use a disc lock, chain or cable if you carry one
  • Take your luggage, garage remote and anything showing your home address with you
  • Photograph the bike, the plate and where it is parked
  • If the key may have been taken with a wallet or phone, treat it as stolen, not lost

Information to gather before you call

Whoever makes the key will ask the same questions, and in California they are not optional. Penal Code 466.6 requires anyone who makes a vehicle ignition key other than by copying an existing key to record the customer's name, address, phone number, date of birth and driver's license or ID number, plus the vehicle's registration and license numbers, year, make, model, color and VIN, with a signature. Everything on that list is on your license and your registration card.

  • Year, make and exact model
  • The VIN, from the registration or stamped on the frame at the steering head
  • Plate number and color
  • What kind of key it was: plain metal, a key with a thick plastic head, or a keyless fob
  • Any key number. Honda supplies it on a key number plate or, on many newer models, a key tag with a bar code, and Suzuki supplies the number on a plate with the keys
  • Exactly where the bike is: street address, level of a parking structure, or the nearest turnout or mile marker
  • Whether the steering is locked and whether the registration is locked under the seat

Rather have us handle it?

Call or text with your year, make, model and location.

Paperwork on your phone

You probably do not have the title with you, and you do not need it. What helps is a clear photo of the registration card, a photo of your license and a photo of the key tag or key number plate if you ever took one. California's Vehicle Code requires a driver to present the registration card or other evidence of registration to a peace officer on request, which is why many riders keep the card on the bike, often under the seat. If it is locked in there, say so. The compartment can be opened first and the paperwork checked before a key is made.

Photos speed up the phone call, since you can read the VIN and details accurately. The originals still matter at the bike, where your ID is checked in person and the VIN on the paperwork is compared with the VIN on the frame. If a spare key exists at home, that changes everything: someone bringing or shipping it is often the simplest answer, and Honda's newer manuals ask for the spare key and the key tag when a duplicate is made.

Steering lock and towing

A tow is sometimes the right call, for example when the bike is somewhere unsafe or far outside any locksmith's area. Tell the dispatcher three things: it is a motorcycle, there is no key, and whether the steering is locked. Suzuki's owner's manuals warn never to attempt to move the motorcycle when the steering is locked, and the same applies to anyone trying to roll it up a ramp. A bike with locked bars cannot be wheeled in a straight line, so the operator needs equipment that can lift or carry it, and needs to know before leaving the yard.

Remember that a tow moves the problem. The bike arrives at a shop or at your home still without a key. If it can stay safely where it is, having the key made on the spot is often less trouble than a tow followed by a key job.

Who can come to the bike

We are mobile and work in San Diego County, Ventura County, Santa Barbara and Goleta. If you are stranded inside that area, call with the details above and we can tell you whether a key for your bike can be made where it sits. If you are outside it, a dealer for your make or a licensed local locksmith who works on motorcycles is the place to start, and the same list of information applies. Our roadside assistance guide covers what the common plans do and do not pay for when a key is lost.

Quick questions

Can a key be made from a photo of my registration alone?

No. The photo helps with the details over the phone, but the person making the key has to record your ID and signature and check the VIN on the bike itself.

The steering is not locked. Should I push the bike somewhere safer?

Yes, if it rolls freely and you can do it safely. A legal, well-lit space near a business is better than a shoulder or a red curb.

Someone can bring my spare key. Is that better than a new key?

Usually. It is the cheapest and quickest fix. Have a second key made afterward so you are not down to one.

Should I report the key as lost to anyone?

Leave your number with the business where you stopped. If the key may have been stolen along with something showing your address, consider having the locks rekeyed or the lost key removed from the immobilizer where the system allows.

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